At Kualitas, your feedback matters to us. Recently, many of you mentioned that our delivery times were longer than expected. We know how important it is for your orders to arrive quickly and securely, and we want to make sure you always have the best experience when shopping with us.
We know how important it is for your orders to arrive on time, especially when you’re purchasing gifts, essentials, or treating yourself. That’s why we’ve been working behind the scenes to find a solution that keeps your shopping experience smooth, reliable, and stress free.
THE PROBLEM: LONGER DELIVERY TIMES
One of the biggest pieces of feedback we received from our customers was that delivery time were taking longer than expected. While our standard delivery time service was reliable overall, the waiting time period often felt too long, especially for customers who were eager to receive their order quickly.
We also recognised another issue: a lack of visibility once the order was placed. With standard delivery, customers had no clear way of tracking their parcel. After checkout, it could feel like the order had disappeared until it suddenly arrived at the door.
OUR SOLUTION: TRACKED & FASTER DELIVERY
We listened, and we’ve acted. From now on, you’ll see a new TRACKED DELIVERY option at checkout. For a small additional fee, you’ll get:
- Faster Delivery compared to standard shipping
- Full Tracking so you know exactly where your order is
- Extra peace of mind knowing your items are safe and, on its way.
WHY THIS MATTERS FOR YOU?
We believe shopping should be simple, stress free and built around your needs. That’s why offering flexibility in delivery is important. Here’s how this benefits you directly:
- More choice, more control
You decide what works best for your situation. If you’re not in a rush, our standard delivery keeps costs low. But if you need your order sooner, or just want extra reassurance, tracked delivery is there for you.
- Perfect for urgent orders
Have a birthday, event, or last-minute gift coming up? Choosing tracked delivery ensures your items are prioritised and delivered more quickly, helping you avoid stressful waiting.
- Peace of mind with transparency
With tracking updates, you will always know where your order is, no more guessing games or worrying about delays. You’ll have the confidence of knowing your package is on its way and exactly when it is due.
- Secure and reliable
Tracked parcels are given special handling, which means fewer risks of delays, losses, or mix ups. Your order is monitored every step of the journey.
- Designed around you
This isn’t just about faster shipping; it’s about giving you the choice to shop the way you want. We know every customer is different, some prefer savings, others prefer speed. With both options available, you’re always in control.
By introducing tracked delivery, we’ve made it possible for you to tailor the service to your lifestyle. Whether you want convenience, reassurance, or simply the most cost-effective option, the decision is now in your hands.
OUR COMMITMENT TO IMPROVEMENT
This change is just one example of how we’re listening to your feedback and acting on it. We don’t just want to sell products but we want to build a service you can rely on and enjoy.
Your voices genuinely shape the way we operate. By telling us about your experiences, you’ve helped us create a solution that improves the shopping journey for everyone.
THANK YOU FOR HELPING US GROW
We’d like to say a big thank you to our customers for your continued support and honest feedback. It’s because of you that we can continue to grow and improve.
We’re excited for you to try out our tracked delivery option and experience the difference for yourself.
Next time you shop with us, look out for the tracked delivery choice at checkout and enjoy shopping with more confidence than ever before!